Privacy policy

Last updated: 27 July 2026

Argenta Design – EI Fabien Simonin ("we", "us", "our") operates the website vivalias.com and sells products under the LOCKFORD brand. We are a sole proprietorship registered in France (SIREN 940 555 675), located at 60 rue François 1er, 75008 Paris, France.

We respect your privacy and are committed to handling your personal information in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the French Data Protection Act, the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and applicable Canadian and United States privacy laws.

1. What personal information we collect

When you browse our website, place an order or contact us, we may collect:

  • Identity & contact details: name, email address, phone number, shipping and billing address.
  • Payment information: card details are processed securely by our payment provider (Shopify Payments / Stripe). We do not store your full card number.
  • Order information: products purchased, order value, delivery details.
  • Device & browsing data: IP address, browser type, operating system, pages visited, referring URL, and cookies (see Section 8).
  • Communications: any messages you send us via email or our contact form.

2. How we collect your information

  • Directly from you — when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Automatically — through cookies and similar technologies when you visit our website.
  • From third parties — payment processors and shipping carriers may share transaction or delivery data with us.

3. Why we collect and use your information

We collect personal information for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your order, including dispatch and tracking notifications.
  • Providing customer support and responding to your enquiries.
  • Sending marketing communications (only with your consent — you can opt out at any time).
  • Improving our website, products, and services.
  • Detecting and preventing fraud.
  • Complying with legal obligations.

4. Legal bases for processing

Where required by applicable law, we process your personal information on one or more of the following legal bases:

Performance of a contract — to process, fulfil and deliver your order.
Consent — for marketing communications and non-essential cookies where required.
Legitimate interests — to improve our services, prevent fraud, secure our website and operate our business.
Legal obligations — to comply with tax, accounting, consumer protection and other legal requirements.

5. Who we share your information with

We may share your personal information with the following third parties, solely to operate our business and fulfil your orders:

  • Shopify Inc. — our e-commerce platform and hosting provider.
  • Payment processors — Shopify Payments / Stripe, to process your transactions securely.
  • Shipping carriers — to deliver your order.
  • Analytics providers — to help us understand how our website is used.
  • Email and marketing providers, including Omnisend — to send transactional and promotional communications and manage customer communications.
    Advertising platforms, including Meta and Google — to measure advertising performance and deliver relevant advertising, subject to your cookie and consent choices.

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.

6. Overseas disclosure

As our business is based in France and we use service providers located in various countries (including Canada, the United States, and the European Union), your personal information may be transferred and stored overseas. Under APP 8, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles. Our service providers maintain their own privacy and security programmes. Where required, we use appropriate contractual and organisational safeguards for international data transfers.

7. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses SSL/TLS encryption. Payment data is processed through PCI-DSS compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain order and transaction information for as long as required to fulfil your order and comply with applicable tax, accounting and legal obligations. Customer service communications are retained only for as long as reasonably necessary to resolve enquiries and protect our legal interests. Marketing information is retained until you unsubscribe, withdraw your consent, or the information is no longer required.

8. Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active during your visit.
  • Remember your preferences.
  • Analyse website traffic and usage patterns.
  • Deliver relevant advertising.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

9. Your rights

Depending on your country or region, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Restrict or object to certain uses of your personal information.
Request a portable copy of your personal information.
Withdraw your consent at any time where processing is based on consent.
Opt out of marketing communications at any time.
Lodge a complaint with the relevant data protection authority.

To exercise your rights, contact us at contact@vivalias.com. We may need to verify your identity before processing your request.

For customers in the European Economic Area, you may lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL).

For customers in Australia, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Canadian and United States customers may also have additional rights under applicable federal, provincial or state privacy laws.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Children’s privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

12. Contact us

If you have any questions about this privacy policy or how we handle your personal information:

  • Email: contact@vivalias.com
  • Address: Argenta Design – EI Fabien Simonin, 60 rue François 1er, 75008 Paris, France